When setting up your online portal account and attempting to locate your utility account, enter the 10 digit (0000000-000) account number and name as it appears on the bill in all capital letters.

Due to the large number of emails the customer portal sends it is possible your email provide would mark the customer portal email address as spam or junk, we recommend checking your spam folder and whitelisting or adding to your email contacts "noreply@identity.tylerportico.com"