I want to update my autopay settings.
If you are enrolled in autopay and would like to change your payment method or update a credit card expiration date, click this link for a short instructional video: Updating Autopay.
I can not locate my utility account using the online portal.
When setting up your online portal account and attempting to locate your utility account, enter the 10 digit (0000000-000) account number and name as it appears on the bill in all capital letters.
I am not receiving emails after trying to login or resent my password.
Due to the large number of emails the customer portal sends it is possible your email provider would mark the customer portal email address as spam or junk, we recommend checking your spam folder and whitelisting or adding to your email contacts "noreply@identity.tylerportico.com"